Question 1

Can FTSR help me find what part I need?

Accepted Answer

Yes, we can certainly help! Call us at (325) 677-0474 or email us at info@ftsrgroup.com (info@ftsrgroup.com)with your truck's year, make, model and information about what the problem is. Our parts specialists will work with you in narrowing down your options.

Question 2

Are FTSR parts OEM (Original Equipment Manufacturer) or OE (Original Equipment)?

Accepted Answer

FTSR offers a variety of parts, some of which are OEM and OE, depending on the vehicle. We have replacement parts that are compatible with the majority of water trucks, dump trucks and many other types of trucks on the market. Contact us to see if we have an OEM or OE replacement available for you today!

Question 3

Does FTSR manufacture their own truck parts?

Accepted Answer

Yes! We manufacture a number of parts from water suction manifolds to mounting brackets. Each piece starts as a raw material in-house, then is transformed into a useable item by our team of highly skilled individuals. FTSR also has parts manufacturered specifically for our trucks and trailers.

Question 4

Do FTSR parts come with a warranty?

Accepted Answer

Yes! FTSR does offer a warranty for parts manufactured in-house. If there is an issue regarding your part, reach out and we will work alongside you to address the issue. We do not offer warranties for third-party parts, however, encourage you to reach out as we understand that life happens. For even more information, vist www.ftsrgroup.com/return-refund-policy (www.ftsrgroup.com/return-refund-policy)

Question 5

How do I know what part I need?

Accepted Answer

Consult your operation or owners manual for the best repair/replacement options for parts on your vehicle. If the manual does not offer any assistance, try to narrow down the issue in question to a part or few parts. Then reach out to FTSR and we will work alongside you to mitigate the problem and get you back to peak performance!

Question 6

What shipping options does FTSR offer?

Accepted Answer

FTSR ships through UPS (United Parcel Service) and offers their ground, 3-day select and next day air services. These options are selectable at the time of checkout and have different applicable rates.

Question 7

Does FTSR charge sales tax?

Accepted Answer

FTSR does charge state sales tax that is concurrent with the active sales tax rate required by Texas state regulation of 6.25%. Texas does not require that a business charge the tax rate of the state they are shipping to, which is why the sales tax rate of all orders maintains the regulated constant.

If you are excempt from sales tax, contact us and will work with you to provide all proper documentation for your excempt purchase.

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