Question 1

Can FTSR help me find what part I need?

Accepted Answer

Yes, we can certainly help! Call us at (325) 677-0474 or email us at info@ftsrgroup.com with your truck's year, make, model and information about what the problem is. Our parts specialists will work with you in narrowing down your options.

Question 2

Are FTSR parts OEM (Original Equipment Manufacturer) or OE (Original Equipment)?

Accepted Answer

FTSR offers a variety of parts, some of which are OEM and OE, depending on the vehicle. We have replacement parts that are compatible with the majority of water trucks, dump trucks and many other types of trucks on the market. Contact us to see if we have an OEM or OE replacement available for you today!

Question 3

Does FTSR manufacture their own truck parts?

Accepted Answer

Yes! We manufacture a number of parts from water suction manifolds to mounting brackets. Each piece starts as a raw material in-house, then is transformed into a useable item by our team of highly skilled individuals. FTSR also has parts manufacturered specifically for our trucks and trailers.

Question 4

Do FTSR parts come with a warranty?

Accepted Answer

Yes! FTSR does offer a warranty for parts manufactured in-house. If there is an issue regarding your part, reach out and we will work alongside you to address the issue. We do not offer warranties for third-party parts, however, encourage you to reach out as we understand that life happens. For even more information, vist www.ftsrgroup.com/return-refund-policy

Question 5

What shipping options does FTSR offer?

Accepted Answer

FTSR ships through UPS (United Parcel Service) and offers their ground, 3-day select and next day air services. These options are selectable at the time of checkout and have different applicable rates.

Question 6

Does FTSR charge sales tax?

Accepted Answer

FTSR does charge state sales tax that is concurrent with the active sales tax rate required by Texas state regulation of 6.25%. Texas does not require that a business charge the tax rate of the state they are shipping to, which is why the sales tax rate of all orders maintains the regulated constant.

If you are excempt from sales tax, contact us and will work with you to provide all proper documentation for your excempt purchase.

Question 7

What if the part I ordered doesn't fit?

Accepted Answer

If the part you ordered does not fit, reach out to us via phone or email. We will work with you to start the exchange or return process and see if there is another part in-stock that could better serve your needs. For more information, visit www.ftsrgroup.com/return-refund-policy

Question 8

What is FTSR's return policy?

Accepted Answer

You can return items purchased from FTSR within 30 days of the original purchase date, provided that they meet the following conditions:  Product must have the receipt or proof of purchase.  It is within 30 days of original purchase date.  Sale items are non-refundable.  For more information, contact us or visit www.ftsrgroup.com/return-refund-policy

Question 9

How do I check the status of my order?

Accepted Answer

To check the status of your FTSR parts order, first login to the account used to complete the purchase. Then select the "my orders" window. In this window is where there is a list of all current and previous orders.

Question 10

Can I cancel my FTSR parts order after it is placed?

Accepted Answer

Due to the operation system in place, you can only cancel the order if there is not a shipping label created for the order. If you wish to cancel an order at any time, contact us at (325) 677-0474 or through email at info@ftsrgroup.com

Question 11

Do you deliver and how much does shipping cost?

Accepted Answer

We do deliver and the cost is dependant on a variety of factors. These factors include the size of the order, order weight, shipping distance and shipping type. (Ground, 3-Day Select or Next Day Air) You can use your cart to view the active shipping cost of the order if you need a more precise number.

Question 12

Can parts be shipped to a repair facility?

Accepted Answer

Yes! FTSR can ship your parts directly to any commercial business, whether your business's address or a repair facility. When inputing the shipping address during the checkout process, type in the repair facilities address.

Question 13

How can I track the shipping on my order?

Accepted Answer

You can track the shipping of your FTSR parts order through UPS. When you are logged in to the account that made the purchase, navigate to the "my orders" window. From the list, select the order you wish to see tracking information on. After selecting the order, there should be a UPS tracking number available for you to use for tracking.   Additionally, you should recieve an email that provide an interactive link directly to your package. It will display real-time updates as they come in from UPS.

Question 14

Can I pickup my order locally?

Accepted Answer

Yes, you can! To pick up your FTSR parts order, select the "local pickup" option at checkout. If possible, in the notes section of the order, include the timeframe for your pickup. This will allow our employees to best prepare your package for pickup in respect for your valuable time.

FREQUENTLY ASKED